Please review your order carefully before purchasing — we are unable to modify orders after tickets are purchased.
Requesting a refund
If you’re unable to attend your show, you may be eligible to request a refund depending on your situation and timing. Contact our ticket department and we’ll guide you through your options.
Approved refunds are issued to your original payment method. Once processed, refunds typically appear within a few business days, although processing times may vary by financial institution.
⚠️ Once tickets have been refunded, they cannot be reinstated. Refunds are only eligible for tickets purchased directly through Fans First Tickets. Other exclusions may apply.
Marketplace and refund eligibility
All fans who are unable to use their tickets are encouraged to list them on the Fans First Marketplace first. Once the Marketplace opens for your event, tickets listed there become ineligible for a refund.
Partial refunds
If you only need to return some of the tickets in your order, you may request a partial refund. Specify exactly how many tickets you’d like to return. Once processed, those seats will be released and cannot be recovered.
Resale policy
⚠️ Reselling above face value is prohibited. Fans First Entertainment reserves the right to cancel and not refund tickets found to be posted or sold above face value.