How to Buy Tickets on the Marketplace
Log into your Fans First Tickets account and tap the yellow “Ticket Marketplace” button. All purchases are for exact Section, Row, and Seat. GA areas like Standing Room Only are…
General ticketing information
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Why Don’t I See Tickets for My City Yet?
The Marketplace typically opens 10–14 days before the event, after seating assignments are complete. If your city isn’t live yet, click “Notify Me” in your account to get an email…
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What Is Banana Ball Backstage?
Banana Ball Backstage (formerly VIB Meet & Greet) is an exclusive pre-game experience including early entry, a behind-the-scenes Meet & Greet with players and characters, photos, autographs, high-fives, best available…
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K Club Benefits & Perks
Early Ticket Access: Access to most events before the general lottery AND the ability to purchase up to 6 tickets K Club Ambassadors: Dedicated support staff Exclusive Events: Surprise K…
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K Club Rules & What the K Club Is Not
The K Club is for true fans — not resellers. Please understand what it is not: ❌ A place to buy then resell K Club tickets above face value ❌…
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Can I Request an Aisle Seat, Front Row, or Specific Seat?
Specific seat locations such as aisle seats, front rows, or individual seat numbers cannot be requested or guaranteed. Seats are assigned automatically based on your seating zone and purchase time.…
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Why Can’t I View My Ticket QR Codes?
Your tickets will appear in your Fans First Tickets account immediately after purchase, but the scannable QR codes are not available right away. Scannable versions of your tickets become available…
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Can I Request a Partial Refund?
Yes. If you only need to return some of the tickets in your order, you may request a partial refund. Be sure to specify exactly how many tickets you’d like…
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Can I Upgrade My Tickets?
Ticket upgrades are generally not available. All Banana Ball games sell out and seating inventory is extremely limited. If better seats become available through the Fans First Marketplace, you can…
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How Accessible Seating Works During Ticket Purchases
If you’re drawn through the lottery and need accessible seating, look for the “Show Accessible Seating” toggle at the top of the purchasing screen to display available accessible seats. Availability…
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