tickets – Page 2 – Banana Ball Help Desk

Seat Assignments: When Will I Know My Exact Seat?

Tickets are sold by Ticket Zone. Your exact section, row, and seat will be assigned and loaded into your account before your game — you’ll get a notification when the…

Sitting Together: What If My Party Ordered Separately?

Everyone in the same Order Number will be seated together. However, we cannot guarantee you’ll be seated next to anyone who ordered at a different time or in a different…

Refunds, Cancellations & Modifying Your Order

Please review your order carefully before purchasing — we are unable to modify orders after tickets are purchased. Requesting a refund If you’re unable to attend your show, you may…

Accepted Payment Methods on Fans First Tickets

Tickets can be purchased using any major credit card brand. Prepaid gift cards will not be accepted. Still Need Help? Our ticket support team is happy to assist. Phone: 912-712-2482…

How to Scan Your Tickets on Game Day

Scannable digital tickets will become available in your Fans First Tickets account approximately 24 hours before your show. You’ll receive an email notification when your tickets are ready to use.…

How to Add Tickets to Apple Wallet or Google Wallet

Apple Wallet Log in to Fans First Tickets Click “Access Game Day Tickets” Click “Add to Apple Wallet” Input your PIN or Face ID Click “Add” in the top right…

Fans First Tickets Mobile App

The Fans First Tickets app lets you view tickets, transfer, list on the Marketplace, browse available tickets, and scan in on game day. Download for iOS (Apple App Store) Download…

What Happens If I Get a “Sorry, Try Later” Error?

If you see a “Sorry! Try accessing the site later” error on Fans First Tickets: Try a different web browser Try a different network (e.g., switch from WiFi to mobile…

What Is the Fans First Ticket Marketplace?

The Fans First Ticket Marketplace is Banana Ball’s official face-value resale platform. Fans who can’t attend can list tickets for other fans at the original price paid — keeping tickets…

How to List Your Tickets on the Marketplace

Log into your Fans First Tickets account Go to “Manage Tickets and Transfers” Select the tickets you want to list If eligible, a red “LIST TICKETS” button appears at the…