Fans First Tickets Account

Official face-value ticket resale platform

  • What Is the Fans First Ticket Marketplace?

    The Fans First Ticket Marketplace is Banana Ball’s official face-value resale platform. Fans who can’t attend can list tickets for other fans at the original price paid — keeping tickets…

  • How to List Your Tickets on the Marketplace

    Log into your Fans First Tickets account Go to “Manage Tickets and Transfers” Select the tickets you want to list If eligible, a red “LIST TICKETS” button appears at the…

  • How to Buy Tickets on the Marketplace

    Log into your Fans First Tickets account and tap the yellow “Ticket Marketplace” button. All purchases are for exact Section, Row, and Seat. GA areas like Standing Room Only are…

  • Why Don’t I See Tickets for My City Yet?

    The Marketplace typically opens 10–14 days before the event, after seating assignments are complete. If your city isn’t live yet, click “Notify Me” in your account to get an email…

  • Can I Reclaim Tickets After Listing Them?

    Yes — remove your listing anytime before the Marketplace closes (approximately 1 hour after first pitch), as long as they haven’t sold. Still Need Help? Our ticket support team is…

  • Can I Request a Partial Refund?

    Yes. If you only need to return some of the tickets in your order, you may request a partial refund. Be sure to specify exactly how many tickets you’d like…

  • Can I Upgrade My Tickets?

    Ticket upgrades are generally not available. All Banana Ball games sell out and seating inventory is extremely limited. If better seats become available through the Fans First Marketplace, you can…

  • Why Was My Marketplace Purchase Blocked?

    To help protect fans and prevent fraud, all Marketplace transactions are monitored for unusual activity. If your Marketplace purchase is blocked or your account is temporarily restricted, additional verification may…

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