Fans First Tickets Mobile App
The Fans First Tickets app lets you view tickets, transfer, list on the Marketplace, browse available tickets, and scan in on game day. Download for iOS (Apple App Store) Download…
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Manage Tickets
Already have tickets? Find your account, view seat assignments, transfer tickets to friends, access your QR codes, and handle refunds or changes to your order.
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What Happens If I Get a “Sorry, Try Later” Error?
If you see a “Sorry! Try accessing the site later” error on Fans First Tickets: Try a different web browser Try a different network (e.g., switch from WiFi to mobile…
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Why Is One of My Seats in the Row Behind the Others?
Some stadium layouts use what’s known as “high-five seating.” This means one or two seats in your party may be placed directly behind the rest of your group instead of…
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Can I Sit in a Different Seat During the Game?
No. All Banana Ball games are sold out, and every seat in the ballpark is assigned. To ensure every fan has the seat they purchased, you must remain in your…
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Can I Request an Aisle Seat, Front Row, or Specific Seat?
Specific seat locations such as aisle seats, front rows, or individual seat numbers cannot be requested or guaranteed. Seats are assigned automatically based on your seating zone and purchase time.…
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Why Can’t I View My Ticket QR Codes?
Your tickets will appear in your Fans First Tickets account immediately after purchase, but the scannable QR codes are not available right away. Scannable versions of your tickets become available…
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Can I Request a Partial Refund?
Yes. If you only need to return some of the tickets in your order, you may request a partial refund. Be sure to specify exactly how many tickets you’d like…
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Can I Upgrade My Tickets?
Ticket upgrades are generally not available. All Banana Ball games sell out and seating inventory is extremely limited. If better seats become available through the Fans First Marketplace, you can…
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How Accessible Seating Works During Ticket Purchases
If you’re drawn through the lottery and need accessible seating, look for the “Show Accessible Seating” toggle at the top of the purchasing screen to display available accessible seats. Availability…