Everything you need to know about shipping timelines, tracking your order, and what to do if something goes wrong with delivery.
When will my order ship?
Most orders are processed and shipped within 2–5 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking information.
How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link. Use it at any time to view your package’s delivery status.
If you haven’t received a shipping confirmation after 5 business days, please contact our team for assistance.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs are calculated at checkout based on your address, package weight, and selected shipping method.
- International delivery times vary by destination.
- Customs duties, taxes, and import fees are the responsibility of the recipient.
- Tracking information will be provided once your order ships.
Do you offer expedited shipping?
Yes! Expedited shipping options are available for eligible orders and can be selected at checkout. Note that expedited shipping affects delivery time only — standard processing times (2–5 business days) still apply.
My package says “Delivered” but I can’t find it
If tracking shows your package as delivered but you haven’t received it:
- Check around your porch, mailbox, garage, or other secure delivery spots.
- Ask household members or neighbors if they accepted it.
- Wait 24–48 hours — some carriers mark packages as delivered before they arrive.
If your package still can’t be located after 48 hours, please contact our team.
I entered the wrong shipping address
Contact us as soon as possible with your order number and the correct address. If your order hasn’t been processed yet, we’ll do our best to update it. Once a shipping label has been created, the address can no longer be changed.